• Sunday 08-14 11:00am - 5:00pm
  • Monday 08-15 10:00am - 9:00pm
  • Tuesday 08-16 10:00am - 9:00pm
  • Wednesday 08-17 10:00am - 9:00pm
  • Thursday 08-18 10:00am - 9:00pm
  • Friday 08-19 10:00am - 9:00pm
  • Saturday 08-20 10:00am - 7:00pm

 

Some stores may have hours that differ from the mall hours displayed above.

COVID-19: Policies and Procedures. Learn more.

Job

Guest Services Representative

Full & Part Time

Enthusiastically and consistently delivers on the JLL mission of "Continually striving to surprise and engage the consumer and retailer by consistently delivering a superior customer experience."

The Guest Services Representative must ensure every customer interaction is carried out in a professional, courteous and efficient manner.

SPECIFIC ACCOUNTABILITIES

- Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations and promotional activities;
- Proactively seek opportunities to create memorable customer interactions, assist customers and provide excellent service;
- Interact with shoppers and retailers in a courteous and efficient manner;
- Promote and sell shopping centre gift cards;
- Answer phone calls;
- Develop and maintain strong relationships with retailers and educate them about the centre's services;
- Assist guests by providing directions/information, answering questions, and performing other centre specific services;
- Maintain store knowledge about the different products, services, promotions and special events to be able to offer gift or store suggestions based on the shopper's needs;
- Be aware of the centre's Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan;
- Participates in special projects and assumes other duties and responsibilities as assigned;
- Support the supervisor in certain administrative tasks (schedules, gift cards, etc).

KNOWLEDGE AND SKILLS REQUIRED

- High school education;
- Strong written and oral communication skills (both in French and English), multilingual skills, a plus;
- Computer skills;
- Positive attitude and a strong desire to provide excellent customer service;
- Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers and all of the shopping centre personnel;
- Must be able to work in a fast paced environment, with the ability to multi-task while maintaining a high level of professionalism;
- Conflict resolution/management skills;
- Must be friendly, approachable, proactive and solution focused;
- Flexible and able to work weekends, evenings, and holidays and for replacements.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!

Business Hours
    • Sunday 11:00am - 5:00pm
    • Monday 9:30am - 6:00pm
    • Tuesday 9:30am - 6:00pm
    • Wednesday 9:30am - 9:00pm
    • Thursday 9:30am - 9:00pm
    • Friday 9:30am - 9:00pm
    • Saturday 10:00am - 5:00pm